Amazon Connect
eHealth NSW turns on advanced capabilities of Amazon Connect
To guide agents, train chatbots, and plan resource allocation.
Oct 9 2023 12:25PM
NAB nears end of large-scale contact centre re-platforming
Four years after becoming an early adopter of Amazon Connect.
Jan 24 2023 7:00AM
Nib switches on 'voicebot' in its support centre
Powered by Amazon and open source components.
Oct 6 2021 11:50AM
Vocus migrates contact centre to run on Amazon Connect
Handles calls for its enterprise, government, and wholesale business.
Aug 12 2021 8:10AM
Aussie replatforms contact centre systems
Selects Amazon Connect.
Dec 16 2020 7:01AM
David Jones transforms customer service to meet online growth
Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
NAB to use customised voice in its call centres
Based on new capability offered by cloud provider AWS.
Feb 5 2020 6:25AM
NAB re-platforms call centres onto Amazon Connect
Adding IVR options will no longer cost $70k and take months.
Dec 10 2019 7:07AM
NSW Health bolts cloud telephony onto ServiceNow transformation
Deploys to service desk, shared services environments in eight weeks.
Oct 24 2019 1:07PM
